Frequently Asked Questions

Please note that TryNow and Full Circle are not available for international orders.

For International we cannot guarantee Holiday delivery.

If you need help with your international order through Global E click here. You may also contact Mara Hoffman Customer Service at support@marahoffman.com.

Marahoffman.com accepts MasterCard, Visa, American Express.Other payment methods may be available depending on your selected country. All transactions are processed through Marahoffman.com. Not all methods of payment are accepted in every country; only options applicable to the customer’s respective country will be displayed at checkout. The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and/or credit cards may charge additional conversions fees at their discretion.

The shipping cost for any international order will be displayed at checkout and will depend on a few variables, including: shipping address, exchange rate, order total, and package weight. Global-E will take sole responsibility of calculating all taxes, shipping, and duty information during checkout. These import fees will be shown at checkout, and no additional costs will be due upon delivery.

For International we cannot guarantee Holiday delivery.

All international shipments are processed at the Mara Hoffman warehouse and shipped via DHL. Estimated delivery time from DHL will be provided upon checkout. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures. International Shipping

Marahoffman.com ships internationally with DHL through Global-E. If you need help with your international order through Global E click here. Please change your browsing country to where you're shipping to when you enter the site. To do this on desktop select your "Shipping to" country in the top right hand corner of the site. If you're on the mobile website click the three lines in the top right-hand corner and scroll down the pop-out menu to change your flag.

*Note that we will not accept and cannot process any International Returns, so please order carefully.

Once your order is submitted, you will receive an order confirmation immediately, followed by a shipping confirmation within 48 hours. This shipping confirmation will include the tracking number that you can use to track your package through your order's journey.

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.

When placing an order you may be asked for a control number. This is required for Brazil, Israel, Korea, Russia, South Africa, and Taiwan (it's called National ID for Taiwan). Depending on the country this could be your passport, national ID or work ID number.