Frequently Asked Questions

FAQ

FOR DOMESTIC HOLIDAY ORDERS: Place orders by 12/12 to ensure delivery by 12/24. For International we cannot guarantee Holiday delivery.

Have a question about your order or have an issue placing an order? We’re here to help! Drop us an email at support@marahoffman.com

We’re available from 9am - 5pm ET, Mondays through Fridays (excluding national holidays). You can also call us at 424.398.7732

Our office will be closed from 12/24 - 1/3, while our team enjoys the Holidays with their families. Please expect delays in Customer Service responses during this time. We appreciate your understanding.
Ordering

FOR DOMESTIC HOLIDAY ORDERS: Place orders by 12/12 to ensure delivery by 12/24. For International we cannot guarantee Holiday delivery.

Please note that there is a processing time after an order is placed so that orders placed next day will not necessarily be shipped same day. We do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required. Please contact UPS or Customer Service if you would like to add a required signature to your delivery. Free shipping for orders over $400 applies to domestic ground shipping only.

Before ordering be sure to check out our Shipping and Processing FAQs on the left hand side of this page.

Payment Types Accepted

We accept Visa, MasterCard, American Express,Discover, JCB, Diners Club cards. Orders can also be placed via PayPal Express Checkout, Shopify Pay, Apple Pay and Klarna.


Returns and Exchanges

Before ordering, be sure to read all of our returns policies in the Returns section of the menu to the left. We do not all returns or exchanges on International orders or on Final Sale items, regardless of inclusion in a TryNow cart. Gift cards are also intelligible for return.

Not sure about your size? We offer size charts within all of our items! We recommend you try more than one size with our Try Before You Buy offering.
We will are available via email during this time.
wholesale@marahoffman.com
Design and Development Inquiries
Dominique Cammaert
Director of Design and Development
dominique@marahoffman.com

Production inquiries
Alyssa Paparatto
Production Manager
alyssa@marahoffman.com

Sustainability inquiries
Dana Davis
Vice President of Sustainability, Product & Business Strategy
dana@marahoffman.com