How do I sell my pre-owned item?

Login to your Mara Hoffman account (create an account if you don’t have one) and click "Sell a Pre-owned Item." Choose the item you want to sell and follow the prompts. Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.

Mara Hoffman reviews all resell requests, and has the right to approve or deny listings. Please allow 5-7 business days for your resell request to be reviewed. Once approved, we encourage you to share your listing! The more you share, the higher your chance of selling.

What can I sell?

You can sell any item you’ve previously purchased or received from marahoffman.com no earlier than 2019. You can also sell any Mara Hoffman item purchased or received from a third-party retailer no earlier than 2019. We cannot accept resale requests for any Mara Hoffman item produced before 2019. Once your resell request is approved, we will feature it on the Full Circle collection page.

Why can't I sell items from before 2019?

We re-platformed our website in 2019 so due to technical restraints with our new site, we are unable to accept resale requests from items ordered before 2019. Once we get this program off the ground, it is our goal to open Full Circle up to a wider breath of seasons. This is just the beginning!

How do I price my item?

You are welcome to name your price, but we recommend choosing a price based on the item’s age and condition. We will then add a fixed amount to the listing price to cover shipping charges.

How is shipping handled?

As soon as a customer purchases your item, you will be sent a prepaid and trackable USPS shipping label. The item must be sent within 3 business days. You do not have to pay extra for shipping. Please carefully & neatly pack your item, and drop it off with the shipping label intact at your nearest post office. In some areas you may even be able to schedule a USPS package pickup.

How and when do I get paid?

When the buyer confirms the item arrived in the condition described on your listing, you will receive 100% in Mara Hoffman store credit.

Do I need to take my own product photos?

You must provide recent and accurate product photos for your resale request to be approved. Resale requests without a recent photo will not be approved. For best results, take your photos in bright, natural light and upload in 1:1 (square) format. The original Mara Hoffman product images will populate for every resale item, in addition to any seller-generated photos.

What can I find in Mara Hoffman’s Full Circle pre-owned collection?

You will find actual Mara Hoffman customers reselling their pre-owned, but gently worn Mara Hoffman items. Items shown are sold by a Mara Hoffman customer and they will ship the order directly to you.

Why can't I buy items from before 2019?

We re-platformed our website in 2019 so due to technical restraints with our new site, we are unable to accept resale requests from items ordered before 2019. Once we get this program off the ground, it is our goal to open Full Circle up to a wider breath of seasons. This is just the beginning!

How do I pay for a pre-owned item?

You will pay in the same way as with a new Mara Hoffman item: our secure checkout. Simply "Add to Cart" and proceed through the checkout as usual.

How long does shipping take?

For pre-owned Full Circle items, our sellers will fulfill your order in less than 3 business days. The item will ship with a tracking number, and should typically arrive no more than 4 days after it is shipped. All pre-owned items are sent via USPS standard shipping.

If your cart contains a combination of new Mara Hoffman and pre-owned Full Circle items, your shipping option will default to standard USPS shipping only. If you require expedited shipping, please check out separately for the new Mara Hoffman items. If you have any questions about shipping, please contact Customer Service at support@marahoffman.com.

Can I return my pre-owned purchase?

All pre-owned Full Circle purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute process; if we confirm the dispute, we will offer a refund and ask you to return the item.

What if my order is lost/stolen?

If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at support@marahoffman.com. Note: we do not take responsibility for lost/missing packages that show successful delivery to the order address.