Frequently Asked Questions

International Orders

Marahoffman.com ships internationally with UPS. To find out more information on the countries we ship to, the timescales available and costs, change your browsing country to where you're shipping to. To do this on desktop click the flag in the bottom right-hand corner of your browser and select your country. If you're on the mobile website click the three lines in the top right-hand corner and scroll down the pop-out menu to change your flag.
*Note that we will not accept and cannot process any international returns, so please order carefully.

International Order Assistance

For international order/shipping questions, please contact Mara Hoffman Customer Service at info@marahoffman.com.

International Order Payment Options

Marahoffman.com accepts MasterCard, Visa, American Express.Other payment methods may be available depending on your selected country. All transactions are processed through Marahoffman.com. Not all methods of payment are accepted in every country; only options applicable to the customer’s respective country will be displayed at checkout. The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and/or credit cards may charge additional conversions fees at their discretion.

International Shipping Rates

The shipping cost for any international order will be displayed at checkout and will depend on a few variables, including: shipping address, exchange rate, order total, and package weight. UPS will take sole responsibility of calculating all taxes, shipping, and duty information during checkout. These import fees will be shown at checkout, and no additional costs will be due upon delivery.

International Delivery Timeline

All international shipments are processed at the Mara Hoffman warehouse and shipped via UPS. Estimated delivery time from UPS will be provided upon checkout. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures.

Tracking an International Order

Once your order is submitted, you will receive an order confirmation immediately, followed by a shipping confirmation within 48 hours. This shipping confirmation will include the tracking number that you can use to track your package through your order's journey.

International Duties/Taxes Information

Duties, customs tariffs, and VAT are set by the local government and determined based on a combination of the country of origin/manufacturing of the goods purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.

Control Numbers

When placing an order you may be asked for a control number. This is required for Brazil, Israel, Korea, Russia, South Africa, and Taiwan (it's called National ID for Taiwan). Depending on the country this could be your passport, national ID or work ID number.