Frequently Asked Questions

Return Policy


We offer free domestic returns within 14 days of the delivery date

NO returns or exchanges on International Orders

ALL SALE items and gift cards are FINAL SALE regardless of TryNow

Returned merchandise must be unworn, with all tags and swimwear liners attached. Upon receipt of returned goods, MaraHoffman.com reserves the right to deny refund if the merchandise does not meet policy requirements.

Returns may be initiated within 14 days of the delivery date. A prepaid UPS shipping label will be provided after submitting a successful return request online. Initial shipping cost will not be refunded.

Returns Process

To initiate a return within 14 days of the delivery date, please click the link below to visit our Returns Center. You will need your order number, which can be found on your invoice, beginning with #S1.

 

CLICK HERE TO INITIATE A RETURN

Returns are processed automatically. While we're waiting for you to send back your purchase, you'll receive an instant refund.

What is an instant refund?

An instant refund will allow you to purchase a different size, color or style on marahoffman.com. This refund is for the amount of the item(s) you selected to return through the Returns Center and can only be used on marahoffman.com.

To use the instant refund, simply copy the code provided at the completion of your return request and paste it in the coupon code field during checkout. Purchases exceeding the instant refund amount are paid for with normal checkout methods.

If you decide to not use your instant refund, you are refunded as normal when the return is received back at our warehouse. Your instant refund voucher is automatically cancelled as soon as you are refunded.

Refund Policy

Refunds are processed within 10 business days of the receipt of your return. All refunds are issued to the original form of payment.

We do not accept and will not process international returns.

All sale items are final sale, regardless of TryNow.

All gift cards are final sale.

Exchanges

We do offer exchanges on full priced domestic orders. Orders can be only be exchanged for a different size, we do not offer exchanges for a different color or style. To initiate an exchange, please visit

 

https://returns.marahoffman.com



We do not offer exchanges on international orders, or on final sale items.

Returns on Final Sale/Discounted Items

All items in the sale section are non-refundable.

Refused Packages

We do not refund shipping charges for packages that are refused by customers. All returns must have existing RMAs, with the RMA number enclosed inside the package. Any returns received at the warehouse without corresponding RMA numbers are subject to potential delays/refusal.